2000 Maintenance Customer Survey Report

Description: This document is the summary report for the Washington State DOT Maintenance Customer Survey. The purpose, methodology, sampling, and data processing and analysis for the customer survey are explained. The description of the sample data is also included. In addition to the report itself, this document also includes the survey form and a comparison to the 1995 survey.

Submitted by: Rico Baroga
File: 2000 Customer Survey