2005 Customer Survey

Description: The Washington State Department of Transportation (WSDOT) was interested in evaluating customer satisfaction with state highway maintenance activities. In order to obtain public input, information regarding perceptions of maintenance activities in general, and public priorities in particular needed to be obtained. In addition, WSDOT wanted to compare customer perceptions in 2005 with those from the year 2000 survey, thereby allowing for a trend analysis.

Submitted by: Washington State Department of Transportation
File: http://www.wsdot.wa.gov/maintenance/pdf/Final2005MaintCusSurveyReport.pdf