August 2004 Complete MAP Manual

Description: The Maintenance Accountability Process is a continuous improvement process that parallels the Department’s\r\nseven step Quality Blue Print, and is consistent with WSDOT’s Strategic Plan. It provides the tools to link strategic planning, the budget, and maintenance service delivery. It essentially provides the means for evaluating the effectiveness of the\r\nprogram, and program accountability.

Submitted by: Washington State Department of Transportation
File: http://www.wsdot.wa.gov/maintenance/pdf/MAP_Manual_0201.pdf