Customer Input Report

Description: Louisiana wanted to incorporate customer priorities into its highway maintenance program. First, a statistically valid telephone survey was conducted with 401 Louisiana residents in 64 parishes. In the survey, respondents were asked to provide an evaluation of DOTD’s highway maintenance program and clarify their current and desired levels of service for highway maintenance. The respondents were equally distributed in various regions of the state, which were developed to reflect the different types of terrain and climatological conditions in the state that might affect highway maintenance.

Submitted by: Rhonda Foster
File: (June 2006) DOTD Customer Input Report