Maintenance Rating Program Field Data Collection Manual

Description: The Maintenance Rating Program is a key part of the cabinet-wide effort to use performance measurement data to make management decisions based on facts. The results will be used not only to assess accountability but also to provide guidance in resource allocation and investment decisions. Our goal is to maintain a level of service that meets or exceeds our customer expectations, and to deliver that level of service consistently across the Commonwealth.

Submitted by: Tracy Nowaczyk
File: mini maintenance rating manual06