Maintenance Quality Assurance Peer Exchange 2

Available Documents
Quarterly Report December 2007
Quarterly Report March 2008
Quarterly Report June 2008
Quarterly Report September 2008
Quarterly Report December 2008
Quarterly Report March 2009
Final Report

Primary Investigator
Teresa Adams, Ph.D.
University of Wisconsin-Madison
1415 Engineering Drive, 2205 EH
Madison, WI 53706

Project Objective

  • Discuss analysis procedures and reporting to support decision-making,
  • Identify progress on consistently-used measures,
  • Update our national agenda and next steps for MQA programs,
  • Prepare a glossary of commonly used terms for the concepts that guide MQA data collection and analysis, and
  • Update MQA document library

Project Abstract
A key component of any transportation agency’s asset management process is the integration of maintenance management into that process. In light of that, maintenance managers from several states have initiated an effort to share best practices in maintenance and asset management. Specifically, these states will host a second national peer exchange conference focusing on one of the critical building blocks for effective maintenance and asset management: maintenance quality assurance programs.

Constrained budgets and reduced funding cause state transportation agencies to re-evaluate spending and allocations for maintenance. Much attention is being placed on accounting for maintenance expenditures and justifying maintenance budgets. One approach is to relate highway maintenance to highway performance through maintenance quality assurance (MQA). MQA programs help decision-makers understand maintenance conditions, set priorities, and document the relationship between dollars spent and outcomes.

There are guidelines available to assist in the creation of MQA programs, but no comprehensive resources on specific quantitative measures for maintenance quality. States that already have programs are interested in communication with others on how programs are used to improve expenditure decision and justify budgets. Additionally, states interested in establishing an MQA program want to know what measures to use and what others are doing.

Two critical barriers for establishing and maturing MQA programs are the lack of a commonly understood set of terms for communication about MQA, and a lack of consensus on a set of commonly recognized maintenance features, characteristics and measures of maintenance performance.

This project will further define the essential terms necessary to discuss the concepts of highway maintenance quality assurance and present an updated synthesis of the measures for maintenance quality assurance used by state transportation agencies. It is expected that common terms and measures will enable agencies to better evaluate their own programs, the performance of systems, improve communication among agencies and provide a basis for further development of MQA programs.

Task Descriptions

  1. a. Support conference planning committee and activities
    b. Host peer exchange in Raleigh-Durham
    c. Prepare peer exchange materials
    d. Prepare proceedings and summary materials
  2. Update and collect state documents and MQA document library
  3. Update Measures Synthesis report
  4. Reports

Project Information

  • Duration, Dates: 18 months; project end 5/30/2009
  • Budget: $30,000
  • Student Involvement: One graduate student
  • Modal Orientation: Highway
  • Project ID: 08-15